Refund policy

Returns and Refund Policy

Thank you for shopping with us at GIFTA. We want you to be completely satisfied with your purchase. Please read our Returns and Refund Policy carefully.

1. Faulty Products

We are committed to offering high-quality products. However, if you receive a faulty or damaged item, we will be happy to assist you with a return and refund. Refunds for faulty products are available under the following conditions:

  • The product is defective or damaged upon arrival.
  • The issue with the product is not due to normal wear and tear.
  • You contact us within 10 days of receiving the product to report the fault.

If the product is deemed faulty, we will offer you a full refund or, if preferred, a replacement, depending on product availability.

For rings:

Returns are accepted if the product is faulty or if the incorrect size has been ordered. In the case of a size-related return, customers are responsible for the cost of returning the item. For faulty items, we will arrange a return shipping bag and send a replacement promptly.

2. Non-Faulty Products

We do not offer returns or refunds for products that are not faulty, including but not limited to change of mind, incorrect choice, or buyer's remorse. Please ensure that you choose your products carefully before finalizing your purchase.

3. Return Process for Faulty Products

To request a return for a faulty product, please follow these steps:

  1. Contact our customer service team at hello@gifta.nz or 02102685915 within 10 days of receiving your product.
  2. Provide a description of the fault, along with any relevant photos if applicable.
  3. Once we assess the issue, we will guide you on how to return the faulty product.

4. Refund Process

If a refund is approved for a faulty product, it will be processed back to the original payment method used for the purchase. Refunds will be issued within 5-8 business days of receiving the returned item.

5. Shipping Costs for Faulty Returns

If your product is faulty and a return is necessary, we will cover the cost of return shipping. For non-faulty returns, the customer is responsible for return shipping fees.

6. Exclusions

Please note that our refund policy does not cover:

  • Products that have been used or damaged after delivery.
  • Products returned without the original packaging.
  • Custom or personalized items, unless they are faulty.

7. Perishables

Due to the perishable nature of fresh flowers, cupcakes, and other food or temperature-sensitive items, we are unable to accept returns or offer refunds for change of mind purchases.

If your order arrives damaged, incorrect, or not up to standard, please contact us within 24 hours of delivery with photos and your order number so we can review and resolve the issue as quickly as possible. 

If a delivery cannot be completed due to incorrect delivery information, nobody being available to receive the order, restricted access, or any issue caused by the recipient or customer, we will do our best to arrange a suitable solution based on the circumstances. Please note that a redelivery fee wil apply before a second delivery attempt can be made.

Our team is committed to ensuring every order is beautifully prepared and delivered with care.

8. Contact Us

If you have any questions or need assistance with a return, please reach out to our customer service team:

Email: hello@gifta.nz
Phone: 02102685015

We appreciate your understanding and are committed to resolving any issues as quickly as possible.

This policy complies with New Zealand's Consumer Guarantees Act, which ensures that consumers are entitled to a remedy if products are faulty or do not meet certain guarantees.